Remote Client Success Manager

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Job Title: Remote Client Success Manager (100% Work From Home)

Location:Remote from Latin America

Position Type:Full-time

Salary: $2,500 USD/month + performance bonus ($50k USD OTE/year) paid via direct transfer

Schedule: Monday to Friday, 9:00am to 5:00pm Eastern Time

Job Overview

Our client is the largest and most trusted digital platform in cannabis, connecting millions of consumers with the brands, products, and education they care about most. They work with dispensaries and global brands alike to drive awareness, traffic, and sales in a compliant, scalable way. They combine media, creative, and performance marketing to help their partners drive real business results—whether that’s store visits, online sales, or brand awareness. Their SaaS-based revenue model is built for scale, and the client relationships are rooted in long-term success, not one-off campaigns.

As a Client Success Manager, you’ll play a strategic role in helping clients achieve measurable growth. Youll work with some of the most forward-thinking cannabis brands, leveraging our clients audience, tools, and data to deliver proactive solutions, reduce churn, and drive expansion. Your focus: drive retention, grow revenue, boost satisfaction, and maximize lifetime value. You’ll collaborate cross-functionally with delivery, creative, and analytics teams to ensure every client gets proactive insights, measurable impact, and a clear path to success. This isn’t a reactive role. You’ll own commercial outcomes, think like an operator, and act like a trusted growth advisor.

Are you ready to join a team that’s client-obsessed,> Who You Are

• A strategic thinker who’s obsessed with client outcomes—not just campaign delivery
• Deep working knowledge of email marketing, paid media, paid social, and SEO — you can confidently speak to strategy, performance metrics, and growth levers in each
• Proactive, curious, and confident making decisions and pushing projects forward
• Revenue-minded and comfortable having commercial conversations
• A natural collaborator who thrives in cross-functional teams
• Ready to grow your career in a high-performance, high-autonomy culture

Performance Metrics You’ll Be Measured On

• Client Retention Rate
• Net Revenue Retention
• Upsell / Expansion Revenue