Customer Success Senior

Are you fascinated by organizing complex projects?Do you want to digitize key processes of large companies? Are you passionate about the transformational power of technology?Do you want to accelerate your career, join a globally awarded startup, and work with an exceptional team?

If so, keep reading.

Apli, an iCIMS Company, builds software to transform talent attraction and selection. We help the largest companies in the region recruit at scale using artificial intelligence. Your mission (if you choose to accept it) will be to lead the implementation of Apli’s software for our clients and help them digitally transform their talent acquisition processes.

As a Customer Success Manager, you willwork closely with clients to ensure they achieve their goalsand the value promised by the sales team. You will become their trusted advisor on future-of-work solutions, develop a deep understanding of their recruitment processes, demonstrate how to streamline them with our technology, and oversee the implementation and adoption of our solution.

For this position, you must feel comfortable reviewing business objectives and processes with executives from large companies, understanding their requirements, breaking down complex problems with a disciplined approach, and combining analytics with business logic to propose solutions.

Joining Apli, a startup recognized as one of the most innovative companies worldwide, is an excellent way to accelerate your professional growth beyond what traditional companies, consultancies, or large tech firms can offer. You will be surrounded by some of the most talented people in their fields, working at Apli because they value the mission of creating high-impact solutions.

⚠️To apply, read to the end!⚠️

🤝Your responsibilities will include:

• Working alongside B2B clients to understand their processes and needs
• Coordinating Apli’s professional services and data science teams to ensure client needs are met
• Analyzing client data to develop ideas to improve their experience
• Sharing insights with Apli’s product team based on client feedback
• Building meaningful relationships with key decision-makers at our clients
• Driving incremental sales opportunities

🎯You are the person we are looking for if you have:

• A bachelor’s degree or engineering degree completed
• At least 2 years of work experience in B2B client success, project management, consulting, or systems implementation
• High organizational skills and ability to multitask
• Proactivity and energy
• Excellent communication and persuasion skills
• Strong analytical and synthesis abilities
• Very high learning capacity
• Passion for technology
• Entrepreneurial spirit
• You live in México

😍 You will be ideal for this role if you have:

• Experience working at a startup, fast-growing tech company, or consultancy
• Experience in managing technology projects as a product owner or scrum master
• Experience in a HR SaaS company

⛔This opportunity is NOT for you if:

• Are looking for a predictable job with established processes
• Expect close supervision of your activities
• Get easily stressed
• Need constant recognition to maintain motivation

💙What Apli offers:

• Direct employment with full legal benefits
• Major medical insurance including dental, vision, and travel coverage
• 100% remote and multicultural work
• 18 days of vacation
• Support for furniture and equipment

🧐About Apli:

Apli was named one of the most innovative companies worldwide by FastCompany magazine and was selected by MIT as one of the leading companies building the future of work. Our investors include top venture capital funds from Mexico, the United States, and Europe. Learn more:

• https://www.hbs.edu/about/video.aspx?v=1_vo23t4gj
• https://www.youtube.com/watch?v=_FiyLCRdWh0&list=PLNmZUX7tW6t-tpUgQ_DVTl7cfmSUBEhrz&index=10

👉🏼 To apply, please visit our website and select the “Customer Success” position through our chatbot. Since this is our core product, it’s important that you feel comfortable using this type of technology. The virtual recruiter will ask you a series of questions via chat, including a spelling and psychometric test—these help us understand your profile and identify the best fit for the role.