Onboarding Executive at Darwin AI

Job Description:

Latest job information from Darwin AI for the position of Onboarding Executive. If the Onboarding Executive vacancy in Ciudad de México matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Darwin AI for the position of Onboarding Executive below matches your qualifications.

We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
• Build and configure AI assistants using internal tools, based on client needs and business logic.
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
• Provide initial training and resources to help clients test and understand their AI agent.

Requirements

• Proven experience in Customer Experience, Onboarding, or Technical Support roles.
• Ability to analyze client needs and translate them into technical configurations.
• Experience creating and managing JSONs, and understanding of structured logic flows.
• Familiarity with automation tools like Zapier is a plus.
• Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
• Team player who can collaborate across departments and adapt to dynamic environments.
• A strong passion for technology, innovation, and artificial intelligence.
• Excellent verbal and written communication skills, with a proactive, client-first attitude.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like

Job Info:

• Company: Darwin AI
• Position: Onboarding Executive
• Work Location: Ciudad de México
• Country: MX

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Onboarding Executive at the office Ciudad de México above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.