IT Asset Management Analyst at mroads

Job Description:

Latest job information from mroads for the position of IT Asset Management Analyst. If the IT Asset Management Analyst vacancy in México matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at mroads for the position of IT Asset Management Analyst below matches your qualifications.

mroads is looking for an "IT Asset Management Analyst" for one of the direct clients in Mexico City, Mexico.

Part-time 20 hours per week

Timings: 8 AM to 12 PM (Monday to Friday)

Onsite role

Key Responsibilities:

• Procurement & Inventory Management
• Coordinate purchase, receipt, and dispatch of IT hardware (laptops, desktops, peripherals).
• Maintain accurate inventory records in asset management systems.
• Track and reconcile invoices, purchase orders, and delivery documentation.
• Collaborate with vendors and finance teams to ensure timely procurement and payment processing.
• IT Asset Lifecycle Management
• Plan and execute laptop/desktop refresh cycles for end users.
• Prepare, image, and configure new systems with standard operating environments.
• Decommission and sanitize old equipment per compliance standards.
• Technical Support & Troubleshooting
• Perform basic operating system troubleshooting (Windows/macOS).
• Support end users with hardware setup, driver issues, and software installations.
• Escalate complex incidents to Tier 2/3 support as necessary.
• ServiceNow Ticketing & Workflow Management
• Handle IT requests and incidents via ServiceNow.
• Update ticket statuses, ensure timely resolution, and maintain accurate documentation.
• Generate reports on asset usage, open tickets, and refresh progress.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience).
• 3–5 years of experience in IT procurement, asset management, or desktop support.
• Hands-on experience with ServiceNow or similar ITSM tools.
• Strong understanding of hardware imaging, deployment, and OS troubleshooting.
• Excellent communication, coordination, and documentation skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Experience with vendor management and procurement systems (SAP, Coupa, etc.).
• Familiarity with Windows 10/11, macOS, and MDM tools (e.g., Intune, JAMF).
• ITIL Foundation certification or similar IT service management experience.

Job Info:

• Company: mroads
• Position: IT Asset Management Analyst
• Work Location: México
• Country: MX

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information IT Asset Management Analyst at the office México above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.