Sr Cust Exp Specialist

Join a team recognized for leadership, innovation and diversity

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMAs. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Key Responsibilities

• Processing Returns
• Customer Invoicing
• Administrative Support
• Order Processing

• Bachelors degree in international business, Business Administration, or a related field
• Advanced English proficiency
• 1-2 years of experience managing customer accounts and handling purchase order follow-up
• Experience with invoicing processes

• Strong attention to detail
• Experience with SAP and Salesforce (SFDC)
• Proactive, action-oriented mindset
• Team collaboration skills
• A strong commitment to continuous service improvement
• Ability to work independently with minimal supervision

Additional Information

• JOB ID: HRD265750
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt

Information :

• Company : Honeywell
• Position : Sr Cust Exp Specialist
• Location : Ciudad de México, CDMX
• Country : MX